Venice, Italy Hotel Makes Error

Venice, Italy Hotel Makes Error

Crowne Plaza Quarto D’Altino

Finally, an affordable hotel in Venice, Italy

Hundreds of lucky travelers looking for a hotel in Venice found a great deal when they happened on a special Internet offer. A mistake on the Crowne Plaza Quarto D’Altino website offered a romantic four-star weekend rate of 1 cent. Well, actually it was €0.01, but who is going to argue over the difference. The Crowne Plaza is standing by the rate even though it was an obvious error.

The Crowne Plaza Quarto D’Altino Hotel’s normal rate is $92 to $170 a night

The offer was taken down quickly, but not before 230 people booked an average of 6 nights at the 1 cent rate. The error has cost the hotel around €90,000 ($130,000). Crowne Plaza hotels are part of the Intercontinental Hotels Group, the world’s largest hotel chain.

The hotel is located 20km (12.5 miles) from the center of Venice so visitors are still going to have to find their way into the city.

The company says the mistake was made at the offices of IHG in Atlanta, Georgia in the United States

“Although a pricing error, IHG is committed to honoring the 1-cent rate for guests who have a valid confirmation,” the hotel group’s Monica Smith said. “We’re in the process of contacting all the guests who booked on this rate to offer them a heavily discounted rate of €55 as well as some Priority Club Rewards points as a gesture of goodwill,” she said in a statement.

Smith said that because the issue was picked up by an online forum in the U.S., “a large number of bookings were generated in the U.S.” before the promotion was pulled down.

So the question is, would you be willing to swap out the 1 cent rate for a rate of €55?

1 Comment

  • Beppe Venice says:

    That is so cool, sometimes you just have to love a world where this can happen. When I first saw the title of your post I thought it was going to be a damning report about a Venice hotel, but it’s totally opposite and cheers me up completely!

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